Share your dreams with us

to make it a reality.

Concept, Design-Build & Project Management
Property Assessment and Product Improvement Plans (PIPs)
Hotels, Resorts and Restaurant Management
Training & Development
Media Management
Travel Management
Events Management
Turnkey Projects

ABOUT

• A Custom Palette PLC is a privately owned, innovative global Project Management, Concept-Design-Build Management and Operations Management firm founded in 2015 with its main office in Kolkata, India and has since dynamically matured with the further establishment of office in Dhaka, Bangladesh. • We deliver consistent results based on our deep knowledge of the hospitality world. Our exclusive industry focus enables our industry stalwart team to develop a rich understanding of our clients’ needs, identify areas of improvement and define specific implementation techniques to ensure that your business will always thrive and operate at its peak. That’s our commitment; our dedication. • We have assembled an experienced team of hospitality professionals who continually support property level management in order to benchmark performance against major competitors, maximise quality, market share and profitability. • As a unique company we provide total and/or partial business solutions for the hotels, restaurants, packaged food service companies, also operate corporate travel, events management, hospitality training and media management verticals to facilitate our clients at all stages.

OUTLOOK

We live by these three pillars of success.

VISION

Our VISION is to be recognised as a highly respected industry leader in hospitality management industry.

MISSION

Our MISSION is to provide distinguished hospitality services through the four key components of our Mission Statement: Service, Relationships, Humane Approach, and Results.

CORE VALUES

Our CORE VALUES are what drive our company. We strive to create a respectable, stable, and enjoyable workplace, to conduct our business with integrity, to recognise and celebrate our innovative associates, to uphold quality standards, to provide unparalleled service to our clients, and to support the communities in our backyards.

SERVICES

We offer a diverse choice of services to build, develop, implement and maintain a successful business.

CONCEPT, DESIGN-BUILD & PROJECT MANAGEMENT

Provides new hotel concept development based on a competitive market set analysis.
Carrying out the full range of activities required for the new project - design, construction, decoration and launch of the hotel.
Handling, delivering and installing furniture, fixtures and equipment (FF&E) and operating supplies & equipment (OS&E).
Developing and following a strict business plan.
Cost - efficient procurement strategy / tenders.
Assistance in negotiation and contract signing with outsourced companies and service providers.
Sales and marketing strategy development, hotel pricing policy analysis.
Technical launch of the hotel.
Human resource management and training program.
Core guidelines on brand standard implementation

PROPERTY ASSESSMENT AND PRODUCT IMPROVEMENT PLANS (PIPS)

A property improvement plan (PIP) brings a hotel in compliance with brand standards. An effective PIP help owners gain market share, increase guest satisfaction, drive revenue performance, and enhance profitability. Elements like lighting, faucets, and fixtures are foundational for brand standards, also energy-efficient equipment upgrades are entering the equation. Our company push hard to incorporate sustainability measures into the conversion process. “It’s really important in looking at how much it’s going to cost to operate a piece of property.” Our services includes:

Find out the areas that challenge the existing property and could be higher priorities on a PIP
Technology upgradation
Changes in customer expectations in lighting, bedding, finishes and furnishings.
Property services like pool, fitness centre and spas.
The modern and up to date food & beverage trends.

HOTELS, RESORTS AND RESTAURANT MANAGEMENT

We offer a complete blend of management services including customised programs based on your specific needs.
Our team specialising in the management of the entire project and we are positioned to help our clients ensuring the business success. Our services include:

Guest Service Management.
Cost Control – Food and Beverage.
Managing Problems in your business.
Human Resource Management

TRAINING & DEVELOPMENT

Our extensive food and beverage management experience includes high volume branded restaurants, catering and convention services, and hotel restaurants. We maximise your entire hospitality investment by hands on training and development program custom made for your own hospitality business in order to maximise your profit. Our services include:

Cost & Inventory Control
Food & Beverage Menu Planning & Design
Negotiated Purchasing
Restaurant Promotion & Advertising
Hospitality Service & Quality Initiatives
Food & Beverage Banquet & Catering Development
Food & Beverage Sanitation Health & Safety Education
Housekeeping Inventory and operations training
Front office and guest relations

MEDIA MANAGEMENT

Your organisation is supported by our highly motivated media management, corporate sales and marketing team. Our seasoned team of professionals work to create a exclusive media production for your company. Our sales focused culture helps gain highest achievements for each business unit. Our services include:

Professional Creative Design Team.
Targeted Promotion and Advertising.
E-commerce, Social & Internet Marketing.
Social Review Monitoring and Management.
Sales Office Management and Audits.
Still and Video Media Production.
Promotion Maximisation of Franchise Programs

TRAVEL MANAGEMENT

As the global business environment continually evolves, so changes the travel management needs. To remain competitive we offer global travel solutions that are reliable, cost effective, and fully compliant. We’re here to help you meet all these demands and more by delivering travel everywhere, offering broader content through faster, more dependable distribution – in the ways that today’s traveler's want to access it, online and on the move. Our services include:

Dynamic trip information.
Smart communications relevant to their trips.
Booking tools and techniques that help people book in the way they prefer.
Easy payment gateways.

EVENTS MANAGEMENT

We offer a one stop solution for your brand when you need to be interactive with your target audience, wishes to do a brand activation program for your company or organise a personal event for your loved ones. Our services include:

Unique event concepts
Clear sketch of action plan
Provide the check list of every step of event One window information system for mega event
Cost effective solutions
Strong network & liaison with State and Central Government for procurement of all relevant licensing
Post event report on overall result

TURNKEY PROJECTS

One of the special modes of carrying out international business with our team of senior project leaders who have experience with the type of project that is being produced. We will do everything needed for the project. The project idea is often handed over to them and we diligently produce the project up to the standards set by the project owner/ client.

WORK GALLERY

"Gallery legitimates the art production and helps build collections."-- Unknown

An upmarket luxury coffee-shop chain offering signature coffees and gourmet boulangerie to the city of Dhaka and soon to launch all over Bangladesh. Custom Palettes is involved with Buttercup since conceptualisation, it has steered designing the layout and interiors, installed, and currently managing the outlets as local operators.

Custom Palettes has worked closely with BRAC Chicken to develop all of their frozen chicken products which was a part of their relaunch. These Ready-to-cook products are created with utmost care, precise measurement, love for good food and keeping in mind the safe-food concept. The products are quite popular in the up-market segment and currently available in all over Bangladesh.

Custom Palettes has worked closely with Spring Hill Apartments to offer an experience that is ready for guests to dive in through a variety of accommodation, comprehensive guest facilities and crisp and perfect food & beverage services. The standards are being built into Brand Identity to spread the brand on a franchise model.
Custom Palettes has been pivotal consultant in building the Fine Dining Indian restaurant brand Khazana Signature in Bangladesh and currently looking for to set its footsteps abroad.
Custom Palettes has worked closely to turn a Indian family dining restaurant Khazana Uttara to a up-market fun dining Indian bistro with more niche food presentation and segmenting the food on offer by a thorough menu-engineering and local food habit survey.
Custom Palettes manages an online Lifestyle magazine with a subsequent reader base. It has a plan to take it on a more elaborate format amalgamating YouTube cooking show channel along with it which will showcase all Custom Palettes produced cooking tv shows and later release mobile apps.
Custom Palettes has been working closely with Khazana Gardenia as culinary consultant organising high-end fine-dining dinner for various International and State dignitaries and organising food festivals.
Custom Palettes founder has hosted 120 recipe tv show with Bangladesh leading TV news channel Ekattor which has been quite a popular series and rated high on TRP.
"Radhuni" is the flagship brand of Square Food & Beverage Limited based in Bangladesh. Square Food & Beverage Ltd.’s renowned brand ‘Radhuni’ act as the title sponsor of the Bangladesh's biggest cooking reality show "Shera Radhuni" which hones innovative competitors who are a bit ahead from others in terms of cooking expertise through exciting and tough challenges.
Custom Palettes is excited to offer dining venue featuring international buffet and themed lunch and dinner selections and Ala Carte menus. Kite Restaurant is first truly interactive restaurant featuring an open kitchen concept allowing you to engage with our chef's as they skill-fully prepare vibrant meals in front of your eyes for a personalised dining experience.

Kite Banquets: Spectacular city view gives a magical touch for exquisite weddings and inspiring events—whether they be for an intimate group of 10 or an extravagant production for 400. Delight your guests in our banquet rooms or host a function in our four meeting rooms. For everything from conventions, graduations, and anniversaries to incentive dinners and themed holiday events, our culinary team will create tantalising and mouth-watering menus to exhilarate and delight you and your special guests. Our inventive chefs thrive on fulfilling your desires with fresh and inspirational menus, whether for a mocktail hour or a full wedding or a gala dinner. Our chefs are pleased to accommodate any special dietary restrictions.

On going project ! Details will be shared after completion !

BRANDS WE WORK WITH.

"The best way to look at any business is from the standpoint of the clients." --Jamie Dimon

Corporate Social Responsibility

Integration of socially beneficial programs and practices into our corporation's business model and culture. Habilitation is a process by which persons born with impairments learn life skills. Rehabilitation refers to a process by which persons readapt to society after acquiring impairment. Custom Palettes work closely with various Foundation to train 'Differentially abled' people to put them back in main stream.

TEAM

"The strength of the team is each individual member. The strength of each member is the team." --Phil Jackson

Subhabrata Maitra

Subhabrata Maitra

Founder & CEO

While working with various International Hotel chains like Taj, Starwoods, Millennium, Carlson, he had the vision to build the firm and has led its development till date.
After Bachelor in Hotel Management, while gaining experience working in various busy kitchens, he completed different hospitality diploma courses from American Hotel and Lodging Association, completed Post Graduate Diploma in Management with specialisation in Operations Management and a note worthy Master certificate in Hospitality management from Cornell, New York.
Business Card

CONTACT

00 91 8697741594

Kolkata, India

info@custompalettes.com